Terms & Conditions | Hôtel du Lac Talloires

The hotelier has the right to refuse service to customers whose attire is indecent and sloppy, and whose behavior is noisy, inappropriate, drunk, contrary to good morals and public order.

Anyone wishing to stay at the hotel is required to provide their identity and age, as well as the identity and age of any accompanying persons. Guests may not bring into their rooms any third parties not known to the hotelier (Ordinance of the Prefect of Police of October 28, 1936, amended by Ordinance Article 9 of February 1, 1940), unless authorized by the hotelier. Similarly, guests may not occupy a room for more people than permitted by current regulations.

In the event of a breach of these regulations, the hotel reserves the right to charge the responsible guest the cost of the room corresponding to the number of extra people, whether or not the guest was present, at the rates in effect at the time of the violation. The hotel will debit the offending guest's credit card.

Upon arrival, unless otherwise agreed by the hotelier, the client cannot demand to occupy the room before 3:00 PM. The nightly rental ends at 11:00 AM regardless of the client's arrival time.

A luggage storage service allows guests to leave their luggage at the hotel reception. The hotel accepts no responsibility for theft or damage to guests' belongings.

A bank imprint will be requested by the establishment upon the client's arrival.

Upon departure, guests must return their room key to reception. They are prohibited from taking any hotel belongings; if they notice a mistake, they must inform the hotel staff and return the item(s), otherwise they will be charged. The room key is a card that guests may keep with them. However, they must not give it to anyone else and must return it on the day of departure.

In case of non-return, the hotel will charge €5 and debit the amount from the customer's credit card.

Children are the sole responsibility of the client. It is forbidden to leave them unattended in the room.

At the customer's request, the hotel can provide a crib, subject to availability and at a rate of 15.

The maximum number of baby cots per room is 1 in certain rooms and it's free.

The maximum number of extra beds in a room is 1 in certain room categories and the rate is 28 euros per day.

Supplements are not automatically calculated in the total booking amount on the website and must be paid separately directly to the establishment.

Failure to comply with regulations, safety and hygiene rules, and any damage or negligence that could lead to direct or indirect damage to equipment, people or future services, will be your responsibility and will be billed.

You are responsible for your physical conditions of access and we decline all responsibility in the event of effects following the services.

We decline all responsibility in case of physical damage (falls – burns related in particular to wearing jewelry) or material damage, loss or alteration of jewelry, cameras, telephone…

The customer must use the rented item responsibly.

The rooms provided to our guests are checked, functional, and in good condition. Guests are asked to report any issues immediately to the hotel reception.

In case of any problem, the client will be held liable. In case of damage, the hotel reserves the right to charge the client for the cost of repair or replacement. The same applies to any infraction discovered after the client's departure; the amount of compensation will be charged to the client's card.

In the event of voluntary or involuntary damage to equipment, objects, furniture belonging to the hotel, the hotel may demand full reimbursement with a penalty and damages of €1000.00 to €2000.00.

In the event of flooding or water damage, whether intentional or unintentional, the hotel may require full reimbursement for the damage caused. If damage occurs in other rooms, the hotel will require reimbursement for the nights spent by those other guests.

The hotel may charge a cleaning fee if the room is left in a condition deemed unacceptable. In the event of damage to carpeting, bedding, or bed bases, the hotel will require reimbursement for the damages, with a minimum charge of €1000.00 for repairs and to cover the inability to re-let the rooms.

Generally, the guest will have to pay for any damage caused directly to the hotel. They can then claim on their insurance (if they wish to be reimbursed) for any damage, whether intentional or unintentional, they cause during their stay.

All our rooms are non-smoking. Ashtrays are provided on balconies and terraces where smoking is permitted. The hotel reserves the right to charge guests one night's stay for additional cleaning fees if they smoke in their room. If a guest wishes to continue smoking inside or outside designated areas, they will be asked to leave the hotel.

In the event of a breach of the hotel's internal regulations, the guest will be asked to leave the hotel without being entitled to any refund. The hotel reserves the right to charge for any undeclared expenses and any damages to the room. This amount will be charged to the credit card information provided at the time of booking. The hotel is under no obligation to notify the guest of any such charges but can provide an invoice upon request.

Customers should not nail anything to the walls or move any furniture.

Noise, even during the day, is prohibited. Any guest causing a disturbance or scandal of any kind will be asked to leave the hotel immediately and without a refund. For the sake of the hotel's tranquility, all noise must cease between 10:00 PM and 8:00 AM. Out of respect for other guests, please refrain from slamming doors or making excessive noise, especially between 10:00 PM and 8:00 AM. Any noise disturbance caused by the behavior of a person or animal under the guest's responsibility may lead the hotel to ask the guest to leave the premises without the need for acoustic measurements, provided the noise is likely to disturb the peace and quiet of other guests (Articles R.1334-30 and R.1334-31 of the French Public Health Code). Any inappropriate noise will be reported to the police if necessary.

A hotel room is a place of rest. All commercial activity is strictly prohibited there.

For safety reasons and out of respect for everyone, smoking is strictly prohibited throughout the hotel. In accordance with Decree No. 2006-1386 of November 15, 2006, which sets out the conditions for implementing the smoking ban in areas designated for collective use, smoking in the hotel may result in an additional charge of €90 or legal action. It is also strictly forbidden to tamper with fire detection equipment, for the same reasons stated above.

Any untimely activation of the fire alarm due to non-compliance with this provision will be charged €150 for the cost of restoring the fire safety system to service.

Similarly, it is forbidden to cook in the rooms, to eat meals there or to bring drinks not provided by the hotel, as well as to do laundry there.

It is recommended that anyone wishing to stay at the hotel book in advance. The reservation will only be confirmed once the hotelier has given their approval. For all reservations, the client must pay a deposit or provide a credit card number. The hotel contract is considered concluded upon agreement between the parties. Reservations made on our website are effective after the booking fee has been debited. In case of rejection, the hotel may cancel the reservation. The hotel reserves the right to pre-authorize the credit card before the arrival date.

Accommodation fees are payable no later than the day of departure. For long-term rentals (1 week or more), bills must be settled weekly.

We accept the following bank cards: Visa, Eurocard-Mastercard, American Express. Payment by cash is also possible.

Pursuant to Article 2102 of the Civil Code, the customer cannot object to the retention of his luggage if he refuses to pay.

A valid bank card in the client's name will be required as a guarantee. A pre-authorization of at least €150 will be placed on the card as a guarantee upon the client's arrival. In some cases, however, this pre-authorization may appear as a pending charge on the bank account associated with the card used. In rare cases, the authorization request may result in a charge by the client's bank before the actual transaction is processed. In this case, the balance will be automatically credited back to the client by the bank and may appear as a refund.

Room rates are calculated on a daily basis. Failure to pay will result in the client's immediate eviction, subject to legal action to recover the outstanding amount. In case of dispute, jurisdiction will be granted to the Judge of Summary Proceedings of the civil courts. If the client is unable to provide a valid credit card, we will be forced to decline their room rental request.

The hotel reserves the right to charge the guest, using the credit card provided as a guarantee at the time of booking or upon arrival, for any unpaid food, drinks, or extras that may be charged on the day of departure. The same applies to any damage or breakage discovered after the guest's departure; the amount of compensation will be charged to the guest's card. The guest may request an invoice for these charges.

In the event of a change or cancellation of a reservation, all clients must notify the hotel at least 30 days prior to the arrival date (or 30 days according to the terms and conditions of the reserved rate). If the client fails to notify the hotel within the above timeframe, they will be charged as if the reservation had been completed. Any rental period that has commenced is payable in full. Late arrivals or early departures will not, under any circumstances, entitle the hotel to a refund.
In case of cancellation or modification up to 30 days before the arrival date (according to the conditions in force on the reserved rate), the hotel does not charge any fees.
In case of cancellation or late modification, the hotel requires 100% of the stay (request made by email).
In case of no-show, the hotel will require 100% of the stay and will have the option to re-let the room.
In case of any changes during the stay, the hotel requires 100% of the stay.

In the event of a dispute between the professional and the consumer, they will strive to find an amicable solution.

In the absence of an amicable agreement, the consumer has the option of contacting the consumer mediator responsible for the professional, namely the Association of European Mediators (AME CONSO), free of charge, within one year of the written complaint addressed to the professional.

Hôtel du Lac, 40 rue André Theuriet, 74290 Talloires Montmin / Tel: 33 4 50 60 71 08 / Email: office@hotel-du-lac.com

The consumer mediator must be contacted either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com; or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain – 75007 PARIS.

General terms and conditions of sale

INTERIOR REGULATIONS

GENERAL TERMS AND CONDITIONS OF SALE